Shipping policy

Shipping Policy

Last Updated: July 1, 2026

At Innernote, we are committed to delivering your fragrances safely and efficiently. Every order is carefully inspected, securely packed, and dispatched to ensure it reaches you in excellent condition.

Please read this Shipping Policy before placing an order.

1. Order Processing

Orders are processed only after successful payment confirmation or order verification (for Cash on Delivery, where available).
Orders are typically processed within 1–2 business days.
Orders placed on Sundays or public holidays will be processed on the next business day.
During product launches, promotional events, or high-demand periods, processing times may be slightly longer.

Processing time refers to the time taken to prepare your order for shipment and does not include the courier transit time.

2. Delivery Timeline

Estimated delivery timelines are as follows:

Metro Cities: 2–5 business days
Tier 2 & Tier 3 Cities: 3–7 business days
Remote Locations: 5–10 business days

These timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Innernote may offer:

Free shipping promotions
Limited-time shipping offers
Minimum order value benefits

Such offers are subject to change without prior notice.

4. Order Confirmation

Once your order has been placed successfully, you will receive an order confirmation via email and/or SMS/WhatsApp (where applicable).

If you do not receive an order confirmation within a reasonable time, please contact our customer support team.

5. Shipment Tracking

Once your order has been dispatched, you will receive:

A shipment confirmation notification
Courier partner details
A tracking number
A tracking link (where available)

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners will generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed because:

the address provided is incorrect or incomplete,
the recipient is unavailable after repeated attempts,
the shipment is refused,

the package may be returned to Innernote.

Additional shipping charges may apply for re-dispatch.

7. Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Please verify:

Full name
Mobile number
House/Flat number
Street and locality
Landmark (if applicable)
City
State
PIN Code

Innernote shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

8. Delivery Delays

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to factors beyond our reasonable control, including:

Severe weather conditions
Natural disasters
Government restrictions
Public holidays
Civil disturbances
Courier network disruptions
Operational or logistical challenges

In such cases, we appreciate your patience and will make reasonable efforts to keep you informed.

9. Damaged Packages

If your package appears visibly damaged or tampered with upon delivery:

Do not accept the package if the damage appears significant.
Take clear photographs of the package before opening, if possible.
Contact our customer support within 48 hours of the delivery attempt.

If the package is accepted and found to contain a damaged or leaking product, please refer to our Return & Refund Policy for claim procedures.

10. Lost Shipments

If your shipment has not been delivered within a reasonable period after the estimated delivery date, please contact us.

We will coordinate with the courier partner to investigate the shipment.

If the shipment is confirmed lost in transit, we will arrange a replacement or refund, subject to verification.

11. International Shipping

At present, Innernote ships only within India, unless otherwise stated on our website.

If international shipping becomes available in the future, applicable duties, taxes, customs charges, and delivery timelines will be communicated during checkout.

12. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

Innernote reserves the right to:

Enable or disable COD for specific PIN codes.
Limit COD eligibility based on order value, order history, or operational considerations.
Verify COD orders before dispatch.

Failure to accept confirmed COD orders may result in restrictions on future COD purchases.

13. Order Modifications

Once an order has been placed, we may not be able to modify:

Delivery address
Products ordered
Quantity
Payment method

If you need assistance, please contact us immediately after placing your order. While we will make reasonable efforts to accommodate your request, modifications cannot be guaranteed once processing has begun.