Terms of service

Terms of Service

Last Updated: July 1, 2026

Welcome to Innernote. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

1. About Innernote

Innernote is a premium fragrance brand offering perfumes and related products through its official website.

Throughout these Terms, the terms "we", "our", and "us" refer to Innernote, while "you" and "your" refer to the customer or user of the website.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
You are legally capable of entering into a binding agreement under applicable laws.
The information you provide is accurate, complete, and up to date.

3. Account Responsibility

If you create an account with Innernote, you are responsible for:

Maintaining the confidentiality of your login credentials.
Restricting unauthorized access to your account.
All activities that occur under your account.

Please notify us immediately if you suspect any unauthorized use of your account.

4. Product Information

We strive to ensure that all product descriptions, fragrance notes, images, pricing, and specifications are accurate.

However:

Fragrance perception is subjective and may vary from person to person.
Performance may vary depending on skin chemistry, climate, humidity, storage conditions, and application.
Product images are for illustration purposes. Slight variations in colour, packaging, or bottle appearance may occur.

Minor differences shall not be considered defects.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Innernote reserves the right to:

Change prices without prior notice.
Correct pricing errors.
Modify promotional offers at any time.

If an incorrect price is displayed due to a technical error, we reserve the right to cancel the affected order and issue a full refund.

6. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

Accept or reject any order.
Limit quantities purchased.
Cancel orders suspected of fraud or unauthorized transactions.
Cancel orders due to inventory shortages or pricing errors.

If your order is cancelled after payment has been received, the amount paid will be refunded through the original payment method wherever possible.

7. Payments

Payments are processed through secure third-party payment gateways.

We do not store your complete debit card, credit card, or banking credentials on our servers.

Accepted payment methods may include:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

Availability of payment methods may change without notice.

8. Shipping & Delivery

Estimated delivery timelines displayed on the website are indicative only.

Delivery may be affected by:

Courier delays
Weather conditions
Public holidays
Natural disasters
Government restrictions
Other unforeseen circumstances

Innernote shall not be liable for delays beyond our reasonable control.

9. Returns & Refunds

Returns, replacements, cancellations, and refunds are governed by our separate Return & Refund Policy.

By placing an order, you acknowledge that you have read and understood that policy.

10. Promotional Offers

Discounts, coupons, promotional campaigns, and limited-time offers:

Cannot be combined unless specifically stated.
May be withdrawn or modified without prior notice.
Are subject to individual campaign terms.

Innernote reserves the right to cancel orders where promotional offers have been misused or obtained through fraudulent means.

11. Intellectual Property

All content available on this website, including but not limited to:

Logos
Brand names
Product names
Packaging designs
Images
Videos
Product descriptions
Graphics
Icons
Website design
Source code
Text

is the exclusive property of Innernote or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or used for commercial purposes without prior written permission.

12. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our systems.
Upload malicious software or code.
Interfere with the operation or security of the website.
Copy or scrape website content without authorization.
Misrepresent your identity or provide false information.

Violation of these Terms may result in suspension or termination of access.

13. User Reviews & Content

If you submit reviews, photographs, comments, or other content, you:

Confirm that the content belongs to you or that you have the necessary rights to share it.
Grant Innernote a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, and display such content for marketing, promotional, or operational purposes.
Agree not to submit unlawful, defamatory, abusive, misleading, or infringing content.

We reserve the right to remove or refuse any user-generated content at our discretion.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Innernote shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use or inability to use the website.
Delayed deliveries.
Product misuse.
Allergic reactions due to undisclosed sensitivities.
Loss of profits, business, or data.

Our total liability, if any, shall not exceed the amount paid for the relevant order giving rise to the claim, except where prohibited by law.

Nothing in these Terms limits any rights or remedies that cannot be excluded under applicable law.

15. Product Safety

Our fragrances are intended for external use only.

Customers should:

Avoid contact with eyes.
Keep away from open flames and high heat.
Store in a cool, dry place away from direct sunlight.
Keep out of reach of children and pets.
Discontinue use if irritation occurs and seek medical advice if necessary.

Please read all product instructions before use.

16. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and safeguard your personal information.

17. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services, including payment providers and logistics partners.

Innernote is not responsible for the content, policies, or practices of such third parties.

18. Force Majeure

Innernote shall not be liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, strikes, pandemics, acts of government, internet outages, supply chain disruptions, or other force majeure events.

19. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts at [Your City, State].

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Changes to These Terms

Innernote reserves the right to modify these Terms at any time.

Updated versions will be posted on this page with the revised "Last Updated" date. Continued use of the website after such changes constitutes acceptance of the revised Terms.